Student Complaint Process
Washington State University Student Grievance Process
If a WSU student has a complaint or problem, the University offers several remedies.
First, we suggest following the procedure listed under WSU Academic Rule 104:
“Students having complaints about instruction or grading should refer them first to the instructor. If the complaint is not resolved, then the student may refer the complaint in writing to the chairperson of the department in which the course is offered by the end of the last day of the following semester (excluding summer term). The chair’s decision shall be rendered within 20 business days. After the chair’s decision, the student or the instructor may appeal to the Dean’s Office. Complaints must be presented in writing to the dean within 20 business days of the chair’s decision. The written statement should describe the complaint, indicate how it affects the individual or unit, and include the remedy sought from the dean. The decision of the dean is the final step and shall be made within 20 business days.
“The University Ombudsman is available at any stage for advice or assistance in resolving academic complaints. At the branch campuses, the procedure is identical except that the academic area coordinator shall substitute for the department chair and the campus dean shall substitute for the college dean.”
In addition, complaints about discrimination/sexual harassment can be directed to WSU’s Office for Equal Opportunity: http://chr.wsu.edu
WSU is accredited by the Commission on Colleges of the Northwest Association of Schools and Colleges. The commission’s complaint process is here: http://www.nwccu.org/Complaints/ComplaintProcess.htm
There’s a separate process for WSU graduate students: http://gradschool.wsu.edu/documents/2015/05/grievance-procedures.pdf
Washington State Residents
The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may investigate complaints against WSU having to do with the University not following published policy or state law. Visit http://www.wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.
Links to State Grievance Processes
WSU students also have protections and processes specific to their state of residence. Here’s a list of links, current as of Summer 2015. Should one of these links be outdated, please contact WSU Global Campus staff.
Alabama General link: http://www.ache.state.al.us/
Delaware General link: http://www.doe.k12.de.us/domain/157
Maine General link: http://www.maine.gov/doe/highered/sara/sara-complaint-form.pdf
New Jersey General link: http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
North Carolina http://www.northcarolina.edu/?q=licensure (See “Information about Student Complaints” section toward bottom of webpage)
North Dakota http://www.ndus.edu/system/state-authorization/ (See “Information about Student Complaints” section toward bottom of webpage)
Oregon General link: http://www.oregonstudentaid.gov/oda-doc/ODA%20Student%20Complaint%20Form.pdf
Puerto Rico General link: http://www.ce.pr.gov/