magnifying glass icon


Student Complaint Process

Washington State University Student Grievance Process

If a WSU student has a complaint or problem, the University offers several remedies.

First, we suggest following the procedure listed under WSU Academic Rule 104:

“Students having complaints about instruction or grading should refer them first to the instructor. If the complaint is not resolved, then the student may refer the complaint in writing to the chairperson of the department in which the course is offered by the end of the last day of the following semester (excluding summer term). The chair’s decision shall be rendered within 20 business days. After the chair’s decision, the student or the instructor may appeal to the Dean’s Office. Complaints must be presented in writing to the dean within 20 business days of the chair’s decision. The written statement should describe the complaint, indicate how it affects the individual or unit, and include the remedy sought from the dean. The decision of the dean is the final step and shall be made within 20 business days.

“The University Ombudsman is available at any stage for advice or assistance in resolving academic complaints. At the branch campuses, the procedure is identical except that the academic area coordinator shall substitute for the department chair and the campus dean shall substitute for the college dean.”

In addition, complaints about discrimination/sexual harassment can be directed to WSU’s Office for Equal Opportunity: http://chr.wsu.edu

WSU is accredited by the Commission on Colleges of the Northwest Association of Schools and Colleges. The commission’s complaint process is here: http://www.nwccu.org/Complaints/ComplaintProcess.htm

There’s a separate process for WSU graduate students: http://gradschool.wsu.edu/documents/2015/05/grievance-procedures.pdf

Washington State Residents

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may investigate complaints against WSU having to do with the University not following published policy or state law. Visit http://www.wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.

Links to State Grievance Processes

WSU students also have protections and processes specific to their state of residence. Here’s a list of links, current as of Summer 2015. Should one of these links be outdated, please contact WSU Global Campus staff.

Alabama General link: http://www.ache.state.al.us/

Alaska http://acpe.alaska.gov/About_Us/Consumer_Protection

Arizona https://ppse.az.gov/complaint

Arkansas http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form

California http://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut http://www.ctohe.org/StudentComplaints.shtml

Delaware General link: http://www.doe.k12.de.us/domain/157

District of Columbia http://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/

Hawaii http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois http://www.ibhe.state.il.us/consumerinfo/complaint.htm

Indiana http://www.in.gov/che/2744.htm

Iowa https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky http://cpe.ky.gov/forstudents/consumercomplaints

Louisiana http://www.regents.la.gov/subhome/students

Maine General link: http://www.maine.gov/doe/highered/sara/sara-complaint-form.pdf

Maryland http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf

Massachusetts http://www.mass.edu/forstufam/complaints/complaints.asp

Michigan http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396---,00.html

Minnesota http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana http://www.mus.edu/MUS-statement-of-complaint-process.asp

Nebraska https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

Nevada http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire http://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey General link: http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

New Mexico http://www.hed.state.nm.us/institutions/complaints.aspx

New York http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina http://www.northcarolina.edu/?q=licensure (See “Information about Student Complaints” section toward bottom of webpage)

North Dakota http://www.ndus.edu/system/state-authorization/ (See “Information about Student Complaints” section toward bottom of webpage)

Ohio https://www.ohiohighered.org/students/complaints

Oklahoma http://www.okhighered.org/current-college-students/complaints.shtml

Oregon General link: http://www.oregonstudentaid.gov/oda-doc/ODA%20Student%20Complaint%20Form.pdf

Pennsylvania http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#.V0TbaCTn-Uk

Puerto Rico General link: http://www.ce.pr.gov/

Rhode Island http://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf

South Carolina http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx

Tennessee http://tn.gov/thec/article/frequently-asked-postsecondary-questions

Texas http://www.thecb.state.tx.us/files/dmfile/CRSStudentComplaintandReleaseForms2014.pdf

Utah http://consumerprotection.utah.gov/complaints/index.html

Vermont http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf

Virginia http://www.schev.edu/students/studentcomplaint.asp

West Virginia http://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf

Wisconsin http://eab.state.wi.us/resources/complaint.asp

Wyoming http://edu.wyoming.gov/downloads/schools/student-complaint-form.pdf



The Global Campus, PO Box 645220, Washington State University, Pullman WA 99164-5220, 800-222-4978, 509-335-3557, Contact Us
Copyright © 2017 Board of Regents, Washington State University | Accessibility | Policies | Copyright