Get Technical Support
Technical support is available 24/7.
A member of our technical support team will assist you or direct your request to the appropriate group. The technical support team is NOT able to answer questions about course content or procedures (e.g., assignments, grades).
August 22 – December 9, 2022
|Monday-Thursday||8:00 a.m.||7:15 p.m.|
|Friday||8:00 a.m.||5:30 p.m.|
Thanksgiving Break: November 21 – 25
|Monday-Wednesday||8:00 a.m.||5:00 p.m.|
Finals Week: December 12 – 16
|Monday-Thursday||7:00 a.m.||10:00 p.m.|
|Friday||7:00 a.m.||5:30 p.m.|
Winter Break: December 19 – January 6
|Monday-Friday||8:00 a.m.||5:00 p.m.|
All times Pacific Time Zone
- Call direct, 509-335-4320 or 800-222-4978 and select 2, then 1.
- Email firstname.lastname@example.org and we will respond to your concerns within one business day.
Evening and Weekend Support
- Call after hours support, 800-659-2571.
Tech-related Support Outside the Course Space
- Email email@example.com, call 509-335-HELP (4357) or visit the website Crimson Service Desk. Note: For best user experience, please avoid using Internet Explorer (IE) when visiting the online helpdesk. Internet browsers such as Edge, Chrome, Firefox, Safari, and possibly others, are more compatible with our helpdesk platform, and will allow you to navigate these resources more effectively. Thank you for your patience as we work diligently to assist you.
Protect Your Computer
The following are some recommendations for creating your own technology backup plan, to protect yourself from technology failure.
- Keep your computer secure: Information Security Guidelines
- Be sure to install both antivirus and anti-spyware software.
- Protect yourself against Malware. Review the information under Phishing/Malware on WSU’s Information Security page so you’ll know how to recognize malware symptoms.
- Create a folder on your computer for each online course you are taking. Keep all work associated with that course, including copies of your discussion posts, in the folder.
- Back up your work (including submitted assignments, discussion posts, group documents, etc.) externally to your computer using cloud storage, such as One Drive, Dropbox, Google Documents, or a USB/flash drive.
- Identify a back-up computer you can use should yours go down.
- Identify a “buddy” who can let you know what you may be missing online.
- Keep all contact information for your instructor in an easily accessible place.
- Keep Global Campus Tech Support information external to your computer:
For more information:
- Tech Savvy Tips and Tricks: Backing Up Your Files
- Bringing Your Files with You
- Protecting Your Computer
Be Alert for Suspicious Emails and Phishing Scams
Phishing is an attempt to trick you into revealing private information. Emails, texts, or phone calls can “fish” for information by trying to lure you into clicking on a malicious link or attachment, or giving passwords, credit card numbers, etc., to a malicious third party.
- Review the information under Phishing/Malware on WSU’s Information Security page to learn how to spot a phishing attempt, and what to do if you suspect you’re being phished.
- Report suspicious emails and phishing scams to firstname.lastname@example.org.