Get Technical Support
Technical support is available 24/7.
A technical support staff person will attempt to solve your problem or direct your help request to the appropriate person. Staff are NOT able to answer questions about course content or procedures (e.g., assignments, grades).
Call direct, 509-335-4320 or 800-222-4978 and select 2, then 1.
Email email@example.com and we will respond to your concerns within 24 hours.
Protect Your Computer
The following are some recommendations for creating your own technology backup plan, to protect yourself from technology failure.
- Keep your computer secure: Information Security Guidelines
- Be sure to install both antivirus and anti-spyware software.
- Protect yourself against Malware. Review the information under Phishing/Malware on WSU’s Information Security page so you’ll know how to recognize malware symptoms.
- Create a folder on your computer for each online course you are taking. Keep all work associated with that course, including copies of your discussion posts, in the folder.
- Back up your work (including submitted assignments, discussion posts, group documents, etc.) externally to your computer using cloud storage, such as One Drive, Dropbox, Google Documents, or a USB/flash drive.
- Identify a back-up computer you can use should yours go down.
- Identify a “buddy” who can let you know what you may be missing online.
- Keep all contact information for your instructor in an easily accessible place.
- Keep Global Campus Tech Support information external to your computer:
For more information:
- Students: How to Back Up Your Work
- Tips for Students: Establishing a Backup Plan for Accessing Your Course Resources
- Keeping Your Computer Secure
Be Alert for Suspicious Emails and Phishing Scams
Phishing is an attempt to trick you into revealing private information. Emails, texts, or phone calls can “fish” for information by trying to lure you into clicking on a malicious link or attachment, or giving passwords, credit card numbers, etc., to a malicious third party.
- Review the information under Phishing/Malware on WSU’s Information Security page to learn how to spot a phishing attempt, and what to do if you suspect you’re being phished.
- Report suspicious emails and phishing scams to firstname.lastname@example.org.