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Washington State University Global Campus

Providing Support for the Online Student Experience

The Virtual Mentor (VM) program is a unique and valuable support service available to students and instructors through the Global Campus. VMs are former online students who use their expertise and past experiences to help Global Campus Cougs get the most out of their online student experience.

The VM program is supported by online student’s Services and Activities (S&A) fees in recognition of the importance of building community and providing logistical support to students in online courses to help bridge physical distances and increase student success.

VMs are available in many of WSU’s Global Campus courses, so check your course space for a Virtual Mentor Forum in the discussion board area. The VM will be monitoring your course to help answer questions about using Blackboard, WSU resources, and basic tech issues. You can read the tips the VMs provide in the forum, or you can post or email them your own questions.

If the VM can’t solve your problem, they’ll be able to tell you who can help! However, VMs are not teaching assistants and cannot help with academic content, so be sure to send those questions to your instructor.

Roles of Virtual Mentors

It’s the goal of your Virtual Mentors to make your online learning experience better. They accomplish this by:

  • Monitoring student activity to make sure all students are active and in the course space the first week. They will reach out to anyone that isn’t active in the course to offer assistance.
  • Monitoring student introduction forums and reaching out to students that are new or nervous about online courses, making them feel welcome as well as offering their support.
  • Providing tips and resources to help you get the most out of Blackboard.
  • Offering tips and troubleshooting for media issues, issues with proctored exams, and some course tools such as Collaborate Ultra, Leganto, VoiceThread, and Perusall. If the VM cannot help solve a problem they will be able to direct you to other assistance.
  • Continually looking for connections between students and ways to help you take charge of your own learning.
  • Guiding you to other WSU resources, such as Wellness, ASWSUG events, and more.

Have Questions?

If you have questions about the award-winning VM program, you can ask your virtual mentor or email the program coordinator, Angela Bonner, at

Tips from Your Virtual Mentors

Your Virtual Mentors also post tips to help you along the way. Read the three most recent posts below or explore them all on our Global Campus blog.