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Tech Support CenterTechnology Troubleshooting — FAQs |
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Problem: I forgot my Network ID and/or my password.
Solution: Visit Find Your
Network ID.
If that doesn’t work, contact Student Computing Services at 800-608-3839.
Problem: I can’t get into Registration, myWSU, or “myDDP.”
Solution: During times of heavy use, you may experience delays or
technical difficulties. Try again later. If you are a new student, you may not have a
WSU Network ID password yet (see Network ID and Login information) or you may not be
entered in the DDP database yet. Wait 24 hours and try again.
Problem: My CD-ROM/DVD/VHS won’t play.
Solution: First, be sure to read the instructions included with your
course media. Those instructions will inform you of any technology requirements
necessary for your course media to play. Second, double-check your course media to
determine whether it is a CD-ROM or DVD. We have many students who accidentally attempt
to play CD-ROMs in their DVD players without realizing it! If attempting to play a DVD
on your personal computer, double-check your hardware. Many, but not all, computers are
outfitted to play DVDs. If your CD-ROM/DVD/VHS still won’t play, contact DDP
immediately.
Problem: My course materials include a VHS, but I no longer have a VCR.
Solution: We are working to convert all of our course materials from
VHS to DVD, but a small number of courses still have VHS cassettes. If you no longer
have a VCR, you may be able to view your course material at your local
WSU
Learning Center. If a WSU Learning Center is not in your area, contact your local
library. Many libraries offer VCR rentals.
Problem: The Web page does not change (e.g. the status of grades,
course work doesn’t update).
Solution: It is very likely that your browser is viewing older
versions (cached versions) of the Web pages. Adjust your browser’s settings to make
sure you are seeing the most recent pages.
Problem: The login page loads instead of the “My DDP” menu page that
is bookmarked or set as a favorite.
Solution: Access to the secure “My DDP” menu page is dependant on
verification of identity (authentication) through the WSU Network ID login and password.
If you are not logged in (because you previously logged off, time out, closed your
browser, or shut down your computer) you have not been verified and the login page
will load instead of your “myDDP” menu.
Problem: My new DDP courses don’t show up in “myDDP” and some of my
DDP courses don’t show up on myWSU.
Solution: DDP maintains a database of all DDP course registrations,
those processed directly through DDP (i.e. flexible enrollment courses) and those
received from Registration (semester-based courses). Since the registration data does
not come from only one source, the information may appear in “myDDP” at different
times. Wait 24 hours and try again. If they have not appeared by then, please
contact DDP.
Problem: The contents in PDF files aren’t visible even though I have
Adobe Acrobat Reader loaded.
Solution: Netscape is very sensitive to how contents are coded and
often will not display PDF file contents if the coding is not exactly as it requires.
Try viewing problem PDF files with Internet Explorer; it is less sensitive. If you get
an error message when trying to view PDF files, make sure you have a current version
of Adobe Acrobat Reader loaded.
Problem: I don’t know how to cut and paste from my word processing
program into my online learning space.
Solution: Select the text you want to copy using these steps:
- Position your cursor at the beginning of the text; holding down the left mouse button, drag the mouse to the end of the text and release the button.
- Selected text should now be highlighted.
- In the “Edit” menu, choose “Copy” (or hold down the control key and type “c”).
- Go to the location where you need to paste or post the selection.
- Position your cursor there and from the “Edit” menu, choose “Paste” (or hold down the control key and type “v”).
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